The short version: if we have not filed anything yet, you get your money back. Once a filing is with a state or the IRS, that part cannot be undone or refunded.
Before we file — full refund
If you cancel before we submit anything to a state, the IRS or a registered agent, we refund your service fee in full. Email hello@k-filer.com and say you want to cancel.
After we file — state fees are gone
State filing fees are paid straight to the state and are non‑refundable the moment the filing is submitted, whether or not the state approves it. The same applies to IRS submissions and to registered agent fees once the agent is appointed. This is not a margin we keep — it is money that has left our hands.
Where we have started but not finished the work, we refund the portion of the service fee covering work not yet done. We will show you the breakdown.
Bookkeeping, tax filing and compliance
For ongoing services, cancel any time. We refund any period you have paid for but not yet received. Work already performed — a month closed, a return prepared, a report filed — is not refundable.
What is not grounds for a refund
We want to be straight about this before you buy rather than after:
- IRS processing time. The EIN runs on the IRS’s clock. A slow EIN is not a failure of the service and we cannot refund the wait.
- A bank, Stripe, PayPal, Wise or Payoneer declining you. We prepare your application properly and help you appeal, but approval is their decision, not ours.
- A state rejecting a company name you chose, or details you supplied turning out to be inaccurate. We will refile — the state’s fee applies again.
- Changing your mind about the state after formation. Moving a company is a new filing.
- Going quiet. If we cannot get the documents we need from you after repeated attempts, the work we have already done is not refundable.
If we get it wrong
If a filing fails because of our error, we fix it at our cost, including paying the refiling fee. If we cannot fix it, we refund the service fee for that item. Tell us and we will make it right — that is the whole point of how we run this.
How to request a refund
Email hello@k-filer.com with your name, company name and what you would like refunded. We reply the same business day and approved refunds are issued to your original payment method within 10 to 15 business days, depending on your bank.
Chargebacks
Please talk to us before raising a chargeback. A chargeback freezes the file and usually takes far longer than simply asking us for a refund.
Contact
hello@k-filer.com · WhatsApp +92 306 101 1017
Last reviewed: August 2026